Call Centre Environment [audio]

Catgeory Name:	Call Centre
No of Question:	30
Time to Complete (approx):	20 minute
US Based:	No
Description:	AUS-NZ Call Centre Environment [audio] measures the test taker's ability to process orders using call center software. Such skills include the ability to navigate call centre software, order entry speed, order entry accuracy, the ability to answer caller questions and the ability to problem solve. The Call Centre Environment test is appropriate to administer to those with as little as one year or as much as four years of experience in a call centre.